1. Introduction
ElevateWorks (“we,” “us,” or “our”), located at 7175 Moon Rd, Apt 3815, Columbus, GA 31909, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information obtained through our website, services, and business interactions.
By using our website at elevate-works.com or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you interact with our website or request services:
- Full name and contact information (email address, phone number, mailing address)
- Business name and business contact information
- Service request details and document-related information you provide
- Payment information (processed securely through third-party payment processors)
- Communications and correspondence with our team
- Any documents, forms, or content you submit for preparation services
2.2 Contact Form Information
When you submit our contact form, we collect your full name, email address, phone number, company name, the service you are requesting, and the message content you provide. This information is used solely to respond to your inquiry and provide the requested services.
2.3 Automatically Collected Information
When you visit our website, we may automatically collect certain information including your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, and time spent on pages. This information is collected through cookies and similar tracking technologies.
3. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device. We may use the following types of cookies:
- Essential Cookies: Required for basic website functionality and cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website through services like Google Analytics.
- Preference Cookies: Remember your settings and preferences to provide a personalized experience.
You may disable cookies through your browser settings, though this may affect certain website functionality. Most browsers allow you to refuse cookies or delete existing cookies.
4. How We Use Your Information
We use the information we collect for the following purposes:
- Providing document preparation and administrative support services
- Responding to inquiries, requests, and communications
- Processing payments and managing service agreements
- Sending service-related communications, updates, and notifications
- Improving our website, services, and customer experience
- Analyzing website traffic and usage patterns
- Complying with legal obligations and protecting our legal rights
- Preventing fraud and ensuring the security of our services
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:
- Client records and service documentation are retained for a minimum of 3 years following the completion of services
- Financial and billing records are retained for 7 years as required by applicable tax laws
- Communication records are retained for 2 years following last contact
- Website analytics data is retained for up to 26 months
When personal information is no longer needed, we securely delete or anonymize it in accordance with applicable laws and regulations.
6. Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure encrypted communications (SSL/TLS) for data transmission
- Restricted access to personal information on a need-to-know basis
- Secure storage of physical and digital records
- Regular security assessments and updates
- Employee training on data privacy and confidentiality
While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
7. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in operating our website or conducting our business, subject to confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Protection: To protect the rights, property, or safety of ElevateWorks, our clients, or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Request transfer of your information to another service provider
- Objection: Object to certain processing of your personal information
- Opt-Out: Opt out of marketing communications at any time
To exercise any of these rights, please contact us at pyraeus1@yahoo.com or 706-315-3029.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your CCPA rights.
To submit a CCPA request, please contact us at pyraeus1@yahoo.com with the subject line “CCPA Privacy Request.”
10. Email Communications
We may send you service-related emails regarding your requests, project status, and account information. We may also send occasional informational communications about our services. You may opt out of non-essential communications at any time by contacting us at pyraeus1@yahoo.com or by following the unsubscribe instructions in any email we send.
Please note that even if you opt out of marketing communications, we may still send you transactional and service-related emails necessary to fulfill our obligations to you.
11. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services such as analytics providers. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our website.
Third-party services we may use include Google Analytics for website traffic analysis and payment processors for secure transaction handling. Each of these services has its own privacy policy governing the use of your information.
12. International Users
ElevateWorks is based in the United States and our services are primarily directed to users in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
By using our services, you consent to the transfer of your information to the United States and the use and disclosure of information about you as described in this Privacy Policy.
13. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information. If you believe we have inadvertently collected information from a minor, please contact us immediately at pyraeus1@yahoo.com.
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If the changes are material, we will make reasonable efforts to notify you directly.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: